In addition to being the official tour operator of Oasis Hotels & Resorts in Cancun, we boast wide experience, as the company was created in 1988. We offer countless options for those who wish to spend the best vacation in this tropical paradise. Our more than 30 years lending tourist services have turned us into a leading company, which offers reliability, safety, and quality. We are constantly challenge ourselves with ambitious objectives and we are committed to exceed our clients' expectations
Our website hsa an SSL certificate, which protects the information sent by our clients from their browsers to our data base. Additionally, their payment information is encrypted, in order to allow paying in a simple and safe way. Our website is verified with a safety icon that you can find on the upper part of the website, thus you can browse and use our website without worries.
You will receive an email with your confirmation number and the word: CONFIRMED. If you have any questions you can email us to: onlinereservations@caribemaya.com.mx or dial our phone number: 998 848 9999 in order to verify the status of your reservation.
They offer a wide variety of tours in Cancun, Riviera Maya and Tulum, including visits to archaeological sites like Chichén Itzá and Tulum, water activities like snorkeling and diving, and excursions to ecological parks like Xcaret and Xplor.
You can book directly through their website by selecting the tour of your interest and following the online purchase process. You can also contact them by phone, WhatsApp or email for personalized assistance.
Yes, the website has an SSL certificate that protects information sent from your browser. Additionally, credit information is encrypted to ensure secure payments.
The basic Xcaret tour includes round-trip transportation from your hotel, access to more than 50 attractions, life jackets, changing rooms, lockers and rest areas.
Yes, Viajes Caribe Maya offers transfer services to and from Cancun Airport, as well as transfers between hotels and other tourist destinations.
Yes, they offer packages that combine tickets and tours, allowing you to enjoy multiple activities in a single package, optimizing time and costs.
If weather conditions are adverse, it's possible to postpone the tour for another day, considering restrictions and availability.
Yes, Viajes Caribe Maya offers exclusive prices for travel agencies, including hotels, packages, transfers and tours.
Yes, you can check your reservation using the confirmation code sent to you by email once payment is made.
In Cancun, you can do activities like snorkeling in coral reefs, diving in underground cenotes, excursions to nearby islands like Isla Mujeres and visits to archaeological sites like El Rey.
In the Riviera Maya, you can explore archaeological zones like Tulum and Cobá, relax on paradise beaches like Playa Paraíso, and enjoy excursions to places like Isla Contoy.
On some tours, like Caleta, Cavern and Cenote, participation of pregnant women is not recommended due to the physical activities involved.
The tour includes luxury bus transportation, onboard breakfast, entrance to Chichén Itzá with certified guide, and time to explore the most important monuments of the archaeological site.
Yes, Viajes Caribe Maya offers services for group travel and special events, providing personalized assistance and packages tailored to the group's needs.
You can contact them through their phone number (+52: 998 848 9999), via chat on their website, by WhatsApp, or by sending an email to contact@caribemaya.com.mx.
Yes, most tours include certified Spanish-speaking guides. In many cases, English-speaking guides and other languages are also available, depending on the selected tour.
Yes, it's possible to change your tour date with prior notice. It's recommended to do so with at least 24 hours notice and is subject to availability.
You can pay with credit or debit card directly on the website. They also accept bank transfers and cash payments at authorized locations, depending on the service.
Yes, it's possible to hire private tours for families, couples or groups. These tours are adapted to the group's pace and interests, with exclusive transportation and guide.
Yes, Viajes Caribe Maya offers customer service seven days a week through phone, WhatsApp and their online contact form.
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Here you can search for your reservation with the confirmation code that will be sent by e-mail once the payment has been made and the confirmation has been sent.
